Your questions, answered.
Everything you need to know about booking, payments, check-in, cancellation, refunds, amenities and your stay with us.
Booking & Confirmation
You can book an EKOSTAY villa directly through our website or by connecting with our sales team. Once your enquiry is received, our team will help you with availability, pricing, villa details, and booking confirmation.
Yes, last-minute bookings are welcome and can be made subject to villa availability. For quick assistance, guests can connect with our central sales team or the destination-wise sales team.
Yes, EKOSTAY villas are available on leading OTA platforms such as MakeMyTrip, Booking.com, Goibibo, and Airbnb. Guests can also book directly through the EKOSTAY website or by connecting with our sales team for assistance with villa recommendations, availability, and booking support.
Your reservation request is the first step toward booking your stay. Our sales team will connect with you to verify availability, pricing, guest details, and payment before sharing the final booking confirmation.
When you make a booking through the EKOSTAY website or any OTA platform such as MakeMyTrip, Booking.com, Goibibo, or Airbnb, and there is no payment gateway available at the time of reservation, your booking request is treated solely as a reservation request and not a confirmed booking. The booking will be confirmed only after our sales team gets in touch with you, verifies the details, and guides you to complete the required payment. Once the payment is successfully completed, our team will share the final booking confirmation via WhatsApp or email.
Yes. Each destination has a dedicated sales contact listed on the website. Guests can connect through call, WhatsApp, or email for villa recommendations, availability checks, and booking support.
Payments & Pricing
To confirm and block your stay dates, advance payment is required as per the booking terms shared by the EKOSTAY team. Our team will guide you with the exact payable amount before confirmation.
Yes, for most bookings, guests may pay 50% in advance and the balance at check-in. During festive seasons, long weekends, bank holidays, or high-demand dates, full prepayment may be required. The payment terms will be clearly shared before confirmation.
EKOSTAY accepts payments through bank transfer, GPay, payment links, credit/debit cards, mobile wallets, and other approved payment methods. Payment links may include a small processing charge, which will be mentioned in advance.
Yes. Villa pricing depends on the number of guests, selected dates, villa category, and maximum occupancy. If guests are added after confirmation, additional charges may apply as per the villa’s occupancy policy.
Stay Guidelines & Villa Experience
Selected EKOSTAY villas are pet-friendly. Our team will be happy to help you choose a suitable villa where pets are allowed, subject to the villa’s pet policy and availability.
Yes. Every villa has simple house guidelines to ensure a comfortable, safe, and enjoyable experience for guests, staff, homeowners, and the neighbourhood. These guidelines are shared before or during check-in.
Before check-in, our team will share the Google Maps location and necessary contact details on WhatsApp. If guests need any help with directions, the regional team or caretaker can assist.
Standard check-in time is 2:00 PM and standard check-out time is 11:00 AM. Early check-in and late check-out may be arranged subject to villa availability and prior approval.
Yes, caretaker support is available at EKOSTAY villas. Depending on the property, the caretaker may be available on-site or on-call during service hours to assist with stay-related requirements.
EKOSTAY villas are thoughtfully furnished for comfortable private stays. Amenities may include clean linens, kitchen utensils, crockery, Wi-Fi, DTH, speaker systems, private pools, lawns, games, and other villa-specific facilities. Final inclusions vary by property and will be shared before booking.
Food service depends on the villa and destination. Our team, regional manager, or caretaker can assist with food recommendations, cook options, or nearby delivery choices wherever available.
Security Deposit, ID Proof & Caretaker Services
Yes, a refundable security deposit may be collected at check-in as per the selected villa’s policy. The amount varies by property and is refunded after checkout once the villa is reviewed as per standard stay guidelines.
Guests are required to share a valid government ID proof at check-in, such as Aadhaar Card, Driving Licence, Passport, or any accepted address ID. This helps us complete the stay formalities smoothly.
Guests do not need to pay the caretaker for regular housekeeping or basic villa assistance included in the stay. If guests request additional services such as cooking, extra errands, or special assistance, charges may be discussed directly in advance.
Cancellation, Refunds & Rescheduling
Cancellation and refund eligibility depend on the stay date and cancellation timeline. As a standard policy, cancellations made 30 days before check-in may be eligible for a full refund, cancellations made 15 days before check-in may be eligible for a 50% refund, and cancellations within 15 days of check-in may not be eligible for a refund.
Eligible refunds are usually processed within 5–7 working days from the date of cancellation approval. Bank or payment gateway timelines may vary slightly.
Yes, rescheduling may be possible if requested at least 15 days before the check-in date and is subject to villa availability. Any difference in tariff for the new dates will be payable by the guest.
In rare cases where a booking requires a change due to unavoidable operational, maintenance, or availability-related reasons, EKOSTAY will assist guests with the best possible solution. This may include an alternate comparable villa, EKOSTAY stay credit, or a refund as per the applicable case.
Maintenance, Hygiene & Assistance
Every EKOSTAY villa is cleaned and prepared before guest arrival by our housekeeping team. We follow standard cleaning practices and conduct regular maintenance checks to keep the stay comfortable and guest-ready.
Yes. Our on-ground teams conduct regular checks for villa upkeep, amenities, and guest comfort. Since many villas are located close to nature, minor seasonal wear may be visible at times, but our team works continuously to maintain the overall stay experience.
Guests can contact the caretaker, regional manager, or EKOSTAY support team for stay-related assistance. Our team is available to guide guests with villa support, directions, local recommendations, and urgent requirements during the stay.
Guests, Events & Villa Rules
The maximum number of guests allowed depends on the selected EKOSTAY villa, its bedroom count, sleeping arrangements, and occupancy policy. Each villa has a defined guest capacity to ensure comfort, safety, and a smooth stay experience. Guests are requested to confirm the exact occupancy limit with the EKOSTAY sales team before booking.
Yes, some EKOSTAY villas may have a minimum night stay requirement, especially during weekends, long weekends, holidays, festive dates, and peak travel seasons. The minimum stay policy may vary depending on the villa, destination, and travel dates. Our sales team will share the applicable requirement before confirming your booking.
Yes, couples, including unmarried couples, are welcome to book EKOSTAY villas, subject to valid government ID verification and villa-specific policies.
Yes, EKOSTAY villas are suitable for birthdays, anniversaries, family celebrations, intimate gatherings, and private events. Event approval, guest count, music timings, decoration permissions, and any additional charges depend on the villa and location. Guests are requested to share event details in advance so our team can guide them with the best suitable villa options.
Yes, alcohol is allowed at EKOSTAY villas. Guests are requested to consume responsibly, maintain respectful noise levels, and follow the villa's house guidelines to ensure a comfortable and enjoyable stay experience for everyone.
Food & Kitchen
Food is usually not included in the standard villa tariff. EKOSTAY offers meal packages at selected villas, starting from ₹1,400 onwards per person. Availability, menu options, and pricing may vary depending on the villa and destination.
Many EKOSTAY villas offer kitchen access with basic utensils, crockery, and cooking facilities. Kitchen access and equipment may vary by villa, so guests are advised to confirm the details before booking. Guests are requested to use the kitchen responsibly and follow the villa's food and cleanliness guidelines.
Yes, a private chef or cook can be arranged at selected EKOSTAY villas, subject to availability. Charges depend on the villa location, menu, number of guests, meal type, and service requirement. Our team can assist with cook options, meal packages, or local food recommendations before your stay.
Non-vegetarian food and cooking may be allowed at selected EKOSTAY villas, subject to property-specific rules. Some villas may have restrictions based on owner preferences, local guidelines, or kitchen usage policies. Guests are requested to confirm this with the sales team before booking.
Yes, grocery stocking or welcome arrangements may be possible at selected villas on prior request. Guests can share their requirements in advance with the EKOSTAY team or caretaker. Charges will depend on the items requested, quantity, delivery availability, and service support at the villa.
Amenities & Facilities
Yes, EKOSTAY villas come with private pools for the booked guest group, offering a comfortable and exclusive villa stay experience. Only selected EKOSTAY apartment-style stays in Goa may have access to a shared pool, which is well-maintained and available as per the property's pool guidelines. Guests can confirm the exact pool details with the EKOSTAY sales team before booking.
EKOSTAY villas feature standard private swimming pools designed for a refreshing and relaxing villa stay experience. Heated swimming pools are not provided.
Yes, all EKOSTAY villa bedrooms are air-conditioned for a comfortable stay experience. Power backup is also available to support essential comfort and convenience during the stay.
Many EKOSTAY villas offer power backup support for essential lighting and fans. Generator availability may vary by villa and may be available on request at an additional charge. Since several villas are located in nature-led destinations, occasional local power fluctuations may occur during extreme weather, but our team will assist guests wherever possible.
Parking capacity depends on the selected villa. Most EKOSTAY villas offer parking space for guest vehicles, but the number of cars that can be parked may vary by property. Guests travelling with multiple cars should confirm parking availability before booking.
Yes, towels and basic toiletries are provided at most EKOSTAY villas for guest convenience. Guests may also carry personal toiletries for added comfort.
Who the Villa Suits
Yes, EKOSTAY villas are suitable for families with children and guests of all age groups. Our villas offer private, spacious, and comfortable settings for family holidays, celebrations, and weekend getaways. Guests travelling with young children are requested to supervise them around pools, staircases, balconies, lawns, and open areas for a safe and enjoyable stay.
Yes, EKOSTAY villas are suitable for guests of all age groups, including elderly guests. Since every villa has a different layout, guests with specific accessibility needs such as ground-floor bedrooms, minimal stairs, or wheelchair access are requested to inform our sales team before booking so we can suggest the most suitable villa options.
Yes, EKOSTAY villas are suitable for all-women groups and solo female travellers, subject to standard booking and ID verification. Our team can help recommend villas with caretaker support, convenient access, and suitable locations for a comfortable stay experience.
Location & Getting There
The distance from the nearest airport or railway station varies depending on the villa destination and exact location. EKOSTAY villas are available across multiple travel destinations, and our team can share accurate travel distance, route guidance, and location details before your stay.
Most EKOSTAY villas are reachable by car. However, road conditions may vary by destination, season, and weather, especially during the monsoon. Guests will receive the Google Maps location and travel guidance before check-in, and our team can assist with route-related information whenever needed.
Yes, airport pickup, local cabs, and transport assistance can be arranged at selected destinations on prior request. Availability and charges depend on the villa location, travel date, vehicle type, and local vendor availability. Guests can request transport support in advance for a smoother travel experience. For transport assistance, guests may contact the host on 99674 08125.
Nearby markets, restaurants, cafés, tourist spots, medical stores, and hospitals vary depending on the villa location. Before or during the stay, guests can contact the EKOSTAY team, regional manager, or caretaker for nearby recommendations and essential location guidance.
Pricing & Invoicing
Villa pricing may include or exclude certain charges depending on the booking platform, villa policy, guest count, and selected services. Taxes, security deposits, meal packages, pet charges, extra guest charges, generator charges, or event charges may apply where applicable. All charges will be shared before confirmation to keep the booking process transparent.
Yes, villa tariffs may change based on weekdays, weekends, long weekends, holidays, festive dates, peak season, demand, and availability. Guests are encouraged to book early to get better availability and suitable villa options.
GST applicability depends on the booking type, villa tariff, and payment structure. Guests can request a GST invoice wherever applicable. For direct bookings, the EKOSTAY team can guide you with invoice details. For OTA bookings, invoice rules may depend on the respective platform's policy.
Yes, EKOSTAY may offer special pricing for long stays, weekday stays, early bookings, selected destinations, and seasonal promotions. Discounts depend on villa availability, travel dates, duration of stay, and ongoing offers. Guests can connect with the sales team to check the best available deal.
Before You Book
Physical villa visits may be possible at selected locations, subject to availability and prior approval. Since villas may already be occupied by guests, visits cannot always be guaranteed. Our team can share villa photos, videos, amenities, location details, and stay information to help you make an informed booking decision.
Yes, EKOSTAY can assist with multiple villa bookings for large groups, weddings, corporate offsites, family gatherings, and celebrations, depending on availability and destination. Our team can recommend nearby villas or suitable cluster options based on your group size and event requirement.
For weekends, long weekends, festive dates, and holiday seasons, it is recommended to book as early as possible to get the best villa options and preferred dates. Popular destinations and private pool villas tend to get reserved quickly during peak travel periods.
Still have questions?
Our villa experts are happy to help you plan the perfect stay.